PAGINATION DESIGN SERVICES

 

ACN 074 641 179

 

14 Albert Street, Geelong West 3218

 

 

 

 


QUALITY POLICY MANUAL

 

AS/NZS/ISO ISO 9001 : 1994

ISSUE : A

 

 

 

 

 

Approved by

Stephen Davey, Quality Manager - Pagination Design Services

 

TABLE OF CONTENTS

TABLE OF CONTENTS

FOREWORD

SCOPE

CAPABILITY STATEMENT

STANDARD

CAPABILITY

NORMATIVE REFERENCES

MANUAL STATUS

CHANGE CONTROL

TERMS AND DEFINITIONS

Agreement

Artwork (Electronic Artwork, Page Layout)

Audit

Bureau Services (Imagesetting Bureau Services), Bureau Job

Capability

Certification

Contract (Job details)

Corrective Action

Design, Design Job

General Job

General Information Manual

Imagesetting

Job details

Job sheet

Jobtrack

Layout

Non-Conformance/Faulty Product

Pre-Press Production

Procedure

Product

Proof Sheet

Quality

Quality Assurance

Quality Manual

Quality Plan

Quality System

Quality System Audit

INTERPRETATIONS

1 - MANAGEMENT RESPONSIBILITY

Quality Policy Statement

Quality Policy

Organisation

Management Representative

Management Review

2 - QUALITY SYSTEM

3 - JOB ACCEPTANCE & AMENDMENT (CONTRACT REVIEW)

4 - DESIGN PROCESS (DESIGN CONTROL)

5 - DOCUMENT AND DATA CONTROL

6 - PURCHASING

7 - CARE OF CLIENT SUPPLIED MATERIAL

8 - PRODUCT IDENTIFICATION AND TRACEABILITY

9 - JOB PROCESSING (PROCESS CONTROL)

10 - JOB INSPECTION (INSPECTION AND TESTING)

Inspection and Testing of Incoming Goods

11 - EQUIPMENT CALIBRATION and MAINTENANCE (INSPECTION, MEASURING AND TEST EQUIPMENT)

12 - JOB STATUS (INSPECTION AND TEST STATUS)

13 - Management of FAULTY or INCORRECT JOBS (CONTROL OF NONCONFORMANCES) including

14 - Corrective and Preventative Action

15 - HANDLING, STORAGE, PACKAGING, ARCHIVING and DELIVERY

16 - CONTROL OF QUALITY RECORDS

17 - INTERNAL QUALITY AUDITS

18 - TRAINING

19 - SERVICING

20 - STATISTICAL TECHNIQUES

FOREWORD

Pagination Design Services Pty Ltd is a small company specialising graphic and communication design and pre-press production.

Established by Stephen Davey in early 1993 as a one person operation, Pagination has now grown to a company employing several people and has also established a reputation as a competent and reliable supplier of product and solution for both the computer graphics and printing industry.

Pagination provides -

 

The management and employees of Pagination Design Services are committed to meeting Client Requirements with regard to quality products/services at a competitive price.

 

The Quality manual outlines the general systems and practices which are applied in the processes of graphic design, bureau and pre-press production.

 

This Quality System is intended for the use and guidance of Pagination Design Services personnel.

 

 

 

 

SCOPE

This manual documents the Quality Management System and policies for
Pagination Design Services.

The Quality System is developed embodying the principles of AS/NZS/ISO 9001:1994.

 

CAPABILITY STATEMENT

STANDARD

AS/NZS/ISO 9001:1994 Quality system for Manufacturing and Production.

CAPABILITY

This registration covers the business activities of Pagination Design Services in the area of Graphic Design, Bureau and Pre-Press production.

 

NORMATIVE REFERENCES

AS/NZS ISO 9001:1994: Quality System

Occupational Health and Safety Act : 1985

 

MANUAL STATUS

The Quality Policy Manual shall -

Any printed controlled copies shall -

The Quality Manager shall -

 

CHANGE CONTROL

The Quality Manager shall -

Uncontrolled printed copies shall not be maintained or updated, but shall be current only at the time of printing.

Where a person or organisation not included on the Controlled Distribution List is issued with a copy of this manual, it will be an uncontrolled copy.

TERMS AND DEFINITIONS

Agreement

The concurrence of two or more parties in effecting or altering their rights and duties.

Artwork (Electronic Artwork, Page Layout)

Creation and layout of visual elements and text in a two dimensional design either manually or using computer systems.

Audit

An activity to evaluate the conformance of the design, product, process or management system.

Bureau Services (Imagesetting Bureau Services), Bureau Job

Computer graphic services such as image scanning, electronic file conversions, imagesetting, barcode creating, CD ROM creation. While these services may also be included as Pre-Press production some of these items are used in processes not related to printing (eg TV and computer display).

Capability

Possession of the necessary intellectual, informational and physical resources to meet a defined need.

Certification

The formal process of confirming and documenting compliance with acceptance criteria.

Contract (Job details)

An agreement between Pagination Design Services and the client.

Corrective Action

Measures taken to rectify conditions adverse to quality.

Design, Design Job

Creating new graphic elements, symbols or arrangements.
Any job involving the creation and design of new content or layout.

General Job

Any job involving artwork or other services where the majority of the content is manipulated or generated by Pagination Design Services. (As distinct from a Bureau Job where the majority of content is supplied to Pagination Design Services).

 

General Information Manual

A folder containing general information to be used by staff. The manual is located in the Pagination Design Services library and is maintained by the Quality Manager. It contains uncontrolled material and copies of some material held in the Pagination Design Services computer database. It can be referred to when either it is impractical or inconvenient to refer to the computer system.

Imagesetting

Outputting computer graphic files onto film (negatives and positives) or bromide photographic paper.

Job details

Specific instructions from the client as to the particular requirements of a given project.

Job sheet

A computer generated printed sheet (generally attached to a job bag or envelope) showing all client and job details.

Jobtrack

A computer software programme used to keep a database of all client and job details, track job progress and produce job invoices.

Maintenance Manual

A folder containing all records regarding the maintenance of various items of equipment. This folder is located in the Pagination Design Services library and if maintained by appropriate staff and the Quality Manager.

Layout

Arranging graphic elements (eg text, photographs etc) on a page/sheet.

Non-Conformance/Faulty Product

Failure of product or activity to meet specified requirements.

Pre-Press Production

Any activities within the printing process that occur before the printing press is used. Generally this refers to bureau services, design, artwork, typesetting, page layout, imagesetting, proofing and plate making.

Procedure

Specified way to perform an activity/service.

Product

The intended result of activities and processes.

Proof Sheet

A draft printed copy of a job or design presented to a client so that they can check to see if all their design/layout requirements have been satisfied.

Quality

Predictable uniformity and dependability.

Quality Assurance

All those planned and systematic actions necessary to provide adequate confidence that the service/product will satisfy given requirements.

Quality Manual

A document setting out the quality policy, organisation, procedures and practices of the supplier which is a guide to the Quality System and identifies its elements with respect to function and location.

Quality Plan

A document setting out the specific quality practices, resources, activities and responsibilities relevant to a particular contract or agreement.

Quality System

The organisational structure, responsibilities, procedures, processes and resources for implementing quality management.

Quality System Audit

The independent examination of an organisationís quality assurance system carried out by an auditing team from within or outside the organisation.

 

INTERPRETATIONS

The following interpretations of ISO9001 are used throughout the
Pagination Design Services Quality Assurance System.

Clauses in ISO9001 Terminology used in
Pagination Design Services
Quality Assurance System

4.1 Management Responsibility 4

    1. Quality System 4
    2. Contract Review Job Acceptance & Amendment
    3. Design Control Design Process
    4. Document and Data Control 4
    5. Purchasing 4
    6. Control of Client
      Supplied Product Care of Client Supplied Material
    7. Product Identification
      and Traceability
      Job Numbering and Archiving
    8. Process Control Job Processing
    9. Inspection and Testing Final Inspection
    10. Control of Inspection,
      Measurement and
      Test Equipment
      Equipment Calibration
    11. Inspection and Test Status Job Status
    12. Control of Nonconforming
      Product
      Management of faulty or
      incorrect jobs
    13. Corrective and
      Preventative Action
      4
    14. Handling, Storage, Packaging,
      Preservation and Delivery Handling, Storage, Packaging,
      Archiving and Delivery
    15. Control of Quality Records 4
    16. Internal Quality Audits 4
    17. Training 4
    18. Servicing 4
    19. Statistical Techniques 4

 

1 - MANAGEMENT RESPONSIBILITY

Quality Policy Statement

 

Pagination Design Services has a policy of product quality and reliability in supplying Graphic Design, Bureau and Pre-press production which meet the expectations of the client.

Our business focuses on quality outcomes through timeliness of service and client focused and innovative service

Pagination Design Services strives to produce a high quality, economical product, delivered as quickly as possible, resulting in a high level of client satisfaction.

Pagination Design Services has implemented, maintains and controls a quality management system in compliance with AS/NZS/ISO 9001:1994 as verification of the quality and reliability of services expected by its customers.

 

Stephen Davey, Director

1/4/97

 

Quality Policy

Communication of the Quality Policy shall form part of the new staff induction process.

The Quality Policy statement is prominently displayed at Pagination Design Servicesí premises and copies are available to clients.

Any Quality System documents are readily available to all staff via the Pagination Design Services computer system.

 

Organisation

Pagination Design Services is a small company consisting of the following management and staff -

Director/Public Officer/Quality Manager Stephen Davey

Administration Gayle Davey

Designer/Assistant Quality Manager Anthony Zavaglia

Design/Process Staff

Responsibilities

All staff and Directors have responsibility for client dealings and the maintenance of relevant Quality Assurance Procedures.

The Directors also have responsibility for all financial matters, general business planning and policy decisions.

Job description files are maintained.

All staff employed by Pagination Design Services have relevant industry qualifications or have demonstrated required industry competence.

Internal Quality System Audits shall be performed by suitably trained/qualified personnel.

 

Management Representative

The Quality Manager, or in his absence the Assistant Quality Manager, has the ultimate responsibility and authority to resolve quality matters and to ensure the effective operation of the Quality Management System and that the requirements of ISO 9001 are met and maintained.

Management Review

The Quality Management System shall be reviewed at least annually, or at more regular intervals if required, by the Directors and the Assistant Quality Manager. Minutes of the review shall be kept as a record.

The purpose of the review shall be to assess the effectiveness of the system, review any customer complaints, and to determine whether any changes in procedure or methodology are considered necessary to meet current and future needs.

 

2 - QUALITY SYSTEM

Pagination Design Services has established and maintains a documented Quality System as a means of ensuring that services conform to the requirements of AS/NZS ISO 9001:1994.

The Quality System is documented as follows -

Quality Policy Manual -

Quality Plan -

Quality Procedures Manual -

Pagination Design Services Library

Pagination maintains a library of manual and instruction books for various items of hardware and software used by the company.

The library also contains various general information and records of calibration processes.

 

The Quality Manager shall be responsible for -

 

3 - JOB ACCEPTANCE & AMENDMENT (CONTRACT REVIEW)

Pagination Design Services has established and maintains documented procedures (3.1, 3.2, 3.3, 3.4) to ensure a mutual understanding with the client regarding the services to be provided, and accepts new jobs and amendments to existing jobs by -

As appropriate, Pagination Design Services shall liaise with the client to ensure that the specified requirements and amendments are clearly understood and expectations can be met.

 

4 - DESIGN PROCESS (DESIGN CONTROL)

Pagination Design Services has established and maintains a documented procedure (4) to control the design of new products, including, where required -

All design is carried out by competent designers.

 

5 - DOCUMENT AND DATA CONTROL

Pagination Design Services has established and maintains documented procedures (5.1, 5.2, 5.3, 5.4) to control documents and data that relate to:

Documents are in the form of electronic media and when printed, the uncontrolled printed copy may only be considered current on the day of printing.

Pagination Design Services has established and maintains documented procedures to safeguard computer documents and data from theft, fire and hardware/software failure.

 

6 - PURCHASING

Pagination Design Services has established and maintains documented procedures (6.1, 6.2, 6.3) that -

 

7 - CARE OF CLIENT SUPPLIED MATERIAL

Pagination Design Services has established and maintains a documented procedure (7) to -

 

8 - PRODUCT IDENTIFICATION AND TRACEABILITY

Pagination Design Services has established and maintains a documented procedure (8) which identifies individual jobs in all stages of the process and can trace past client jobs for retrieval.

Apart from specific record keeping relating to individual job details, it is not appropriate for Pagination Design Services to establish and maintain documented procedures to identify, test and trace bulk materials used in the production of particular jobs.

 

9 - JOB PROCESSING (PROCESS CONTROL)

Pagination Design Services has established and maintains documented procedures (9.1, 9.2, 9.3) which ensure processes affecting the quality of Graphic Design, Bureau and Pre-Press Production are delivered under controlled conditions designed to meet our quality objectives.

 

10 - JOB INSPECTION (INSPECTION AND TESTING)

Pagination Design Services has established and maintains documented procedures (10.1, 10.2) -

Inspection and Testing of Incoming Goods

Other than a general inspection for obvious physical damage and for compliance with our issued purchase order (Purchasing Procedure) it is not appropriate for Pagination Design Services to establish and maintain documented procedures for the testing of incoming goods.

 

11 - EQUIPMENT CALIBRATION and MAINTENANCE
(INSPECTION, MEASURING AND TEST EQUIPMENT)

Pagination Design Services has established and maintains documented procedures (11.1, 11.2, 11.3, 11.4, 11.5) to

 

12 - JOB STATUS (INSPECTION AND TEST STATUS)

Pagination Design Services has established and maintains a documented procedure (12) to record evidence of inspection status for each job.

 

13 - Management of FAULTY or INCORRECT JOBS
(CONTROL OF NONCONFORMANCES) including

14 - Corrective and Preventative Action

Pagination Design Services has established and maintains documented procedures (13.1, 13.2)-

Pagination Design Services interprets faulty and incorrect material as -

 

15 - HANDLING, STORAGE, PACKAGING, ARCHIVING and DELIVERY

Pagination Design Services has established and maintains a documented procedure (15) to define handling, storage, packaging, archiving and delivery of Graphic Design, Bureau and Pre-Press Production.

Where appropriate raw materials are handled and stored under the conditions advised by the manufacturer. No hazardous material are stored on site.

Completed product is stored, handled, packed and delivered in such a manner as to ensure the product reaches the client undamaged.

Unless returned to the client upon completion, all material received from a client, and material created during the course of production are safely indexed and archived so the material can be reused at a later date.

 

16 - CONTROL OF QUALITY RECORDS

Pagination Design Services has established and maintains a documented procedure (16) for the access, filing, storage, and disposal of records to ensure the integrity of the Quality System.

Such records include-

(a) Assurance of Product Quality

(b) System Maintenance

17 - INTERNAL QUALITY AUDITS

Pagination Design Services has established and maintains a documented procedure (17) for the planning, implementing and recording of internal audit activities. The purpose of internal audits is to ensure that activities supporting services supplied by Pagination Design Services comply with documented procedures.

The frequency of audits shall be determined according to the significance of the individual elements to the quality of the service provided, and the results of previous audits. The Quality Manager shall establish an Audit Plan.

Audit reports will be considered by the Management Review.

18 - TRAINING

Pagination Design Services has established and maintains documented procedures (18.1, 18.2) which ensure training requirements are identified and implemented.

All positions that need particular skills are identified and documented in Job Descriptions.

All new staff shall undergo an Induction process which includes an awareness of the Quality System in place at Pagination Design Services.

 

19 - SERVICING

Servicing is not a common commitment in contractual arrangements between Pagination Design Services and their clients.

Where servicing is required as part of a contract, procedures shall be established to carry out the required work and verify compliance with the specified requirements.

 

20 - STATISTICAL TECHNIQUES

Pagination Design Services has established and maintains a documented procedure (20) for the purpose of maintaining the standard of services and the monitoring of the overall effectiveness of the service provided to clients.